Privacy policy

In accordance with the data protection legislation in force, for the purpose of commercial relations with Nobrezatenta, Lda., with registered office at Rua das Escolas, Edifício Bota, Loja C, 8200-114 Ferreiras - Albufeira, with VAT number 515 825 298 - hereinafter referred to as SM Limpezas, is responsible for processing its customers' data.
We would like to inform you of the following services:

  • - Cleaning Services
  • - Laundry services
  • • Transfer’s
  • - Site accommodation management

a) Customer data may be consulted in compliance with legal requirements by the Ministry of Finance, the Labour Conditions Authority and Social Security;

b) At any time, the customer has the right to request access to their data from the data controller, as well as the right to rectify it if necessary. The right to information on how the data is processed. You have the Right to Object and the Right to Limitation of Processing, the Right to Erasure and the Right to Portability of your data. SM Limpezas does not carry out profiling or marketing actions with customer data, so no automated decisions are made here. The data may be used to send newsletters with the express authorisation of the data subject;

c) If you have been inactive for more than 2 years, your name, telephone number and e-mail address will be digitally deleted. Billing data is retained for 10 years for tax purposes. Digital documents are deleted digitally. SM Limpezas strives for a 100% digital process, so there is no printing of documents containing customer data;

d) The website asks for name, address and telephone number for contact purposes. The data collected on the website is transmitted exclusively to the following e-mail addresses: info@smlimpezas.com and lavandaria@smlimpezas.com;

e) The cookie policy used on the website can be consulted HERE

f) The SM Limpezas website uses plugins:
• TranslatePress;
• CookieYes;
• Rank Math SEO;
• SiteGround Optimizer;
• SiteGround Security;

g) SM Limpezas is committed to the confidentiality of the personal data requested from its customers, and will therefore always take the technical and organisational measures necessary to comply with the Regulation, ensuring that the processing of the data is lawful, fair, transparent and limited to the legal purpose of the contract. SM Limpezas uses the appropriate measures to ensure the integrity of the data requested from its customers, as well as the privacy of its owners;

h) Customer data is processed, with different levels of access, by the managing partners, administrative services and IT technician;

i) The subcontracted services identified below that may have access to customer data are:
Fiananquest - accounting firm that has access to all client data;
DIGIPIV - a web design company that designed the website and may have access to the data on the site;
XD - Invoicing management system outsourced to PC-Onsite;
• PC-Onsite - an IT company that provides IT support and can access all the data on the equipment;
Antonieta Guerreiro - SM Limpezas' DPO who has access to customers' names in the context of periodic audits and training courses. The DPO can be contacted at any time by e-mail: dpo@antonietaguerreiro.com
Mário Neto - Marketing Online - company responsible for managing the social networks Facebook and Instagram, which may have access to photos and videos of clients to demonstrate the work carried out for commercial purposes, including before and after work. SM Limpezas endeavours not to identify customers or their location. These photographs and videos will only be released with the client's authorisation;
Whatsapp - this social network may be used by SM Limpezas with the client's authorisation. We remind you that personal data may be visible through this social network, including: name, photos, among other personal data provided by the owners. Whatsapp's Privacy Policy can be consulted on its website;

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